Frequently Asked Questions
When will my order ship?
When will my order ship?
Orders are processed within 2–3 business days.
For full details, see our Shipping Policy.
How long does delivery take?
How long does delivery take?
Standard shipping within the U.S. typically takes 3–6 business days after your order ships.
For full details, see our Shipping Policy.
Do you offer free shipping?
Do you offer free shipping?
Yes — free U.S. shipping on all orders over $95.
More information is in our Shipping Policy.
Do you ship internationally?
Do you ship internationally?
Not at this time. We currently ship within the United States only.
What is your return policy?
What is your return policy?
Returns are accepted within 7 days of delivery for unused, unworn items in original condition.
All return requirements are listed in our Return & Refund Policy.
How do I start a return or exchange?
How do I start a return or exchange?
Email us at support@loolooeyewear.com with your order number.
Step-by-step instructions are outlined in the Return & Refund Policy.
Do you offer exchanges?
Do you offer exchanges?
Yes — exchanges follow the same eligibility requirements as returns.
Learn more in the Return & Refund Policy.
What does your warranty cover?
What does your warranty cover?
Our 180-day limited warranty covers manufacturing defects only.
Full details are available in our Warranty Policy.
How do I submit a warranty claim?
How do I submit a warranty claim?
Email us at support@loolooeyewear.com with your order number, description of the issue, and a photo.
Instructions are listed in our Warranty Policy.
How can I contact you?
How can I contact you?
Use our Contact Us page or email us at support@loolooeyewear.com.
Where can I read all policies in one place?
Where can I read all policies in one place?
Visit our Our Policies page for all legal, shipping, and service policies.